Organizational Performance Improvement

Nothing can bring a small business to its knees faster than the unexpected absence of a key employee. For the small business, many operational functions are one deep, and when that one person is absent, often no one else in the organization knows how to perform his or her duties. That’s where Strategic Business Solutions comes in.

Imagine having those key business functions documented both graphically and  in the form of Standard Operating Procedures that can be easily understood by anyone in the organization. Think of it as the Owner’s Manual for the Small Business Owner.

Depending on the IT infrastructure of our clients, we can incorporate live links into process maps enabling one-click functionality to take users directly to related forms, templates, guidance, regulations, etc. Don’t have the needed forms and templates? Not a problem. Strategic Business Solutions can create those too.

Don’t let the unanticipated absence of a key employee bring your business operations to a screeching halt.

How many times have you left a meeting completely exhausted and feeling like you just wasted an hour, an afternoon, or an entire day? You are not alone. Now consider the cost of that meeting:

• The salaries of everyone present at the meeting and everyone involved in preparing for the meeting
• The cost of the facility, materials, refreshments, etc.
• The opportunity cost of what could have been accomplished by all of those resources
• The cost associated with failing to reach consensus or make much needed strategic decisions
• The cost associated with declining morale

How much money could the company have saved if only they had invested in the services of an expert meeting facilitator. An external meeting facilitator offers many benefits:

• The external facilitator represents an unbiased, independent view
• The facilitator brings expertise in conflict resolution and consensus building tools and techniques
• The facilitator assists with meeting preparation, from building the agenda, to setting objectives, to ensuring decisions, results, and post-meeting deliverables and due dates are documented
• The external facilitator offers assurances that sensitive discussions are not leaked to unauthorized personnel

Strategic Business Solutions offers expert facilitation services for a variety of meetings to include Strategic Planning, Senior Leadership Retreats, Board Meetings, Team Building, Business Process Improvement Initiatives, and Compensation Review Boards. When results are what you seek, can you afford for your meeting to fail?

SBS facilitators sign Non-Disclosure Agreements before every engagement. We also offer DoD cleared facilitators (up to Top Secret) as well.

“What gets measured gets managed.”

And, yes, the opposite is also true.  Most mature organizations collect massive amounts of data, but data alone only offers so much.  Few organizations really know what to do with that data to turn it into meaningful measures of performance. Whether you are a small, relatively new business, or a mature, mid-sized company, an organizational measurement system that allows the manager to track and assess the health of core and support functions is essential to organizational longevity.

SBS can help your organization identify, define, document, report, and analyze the performance measures that are most indicative of the overall health of your organization. SBS Business Analysts tie metrics to the organization’s strategic business objectives and help cascade those metrics throughout the organization to develop individual performance metrics that are meaningful to employees.  Our Analysts ensure there is a balance of measures, not only across business functions (financial, operations, customer, supplier, and employee), but also between the various types of measures (output, outcome, efficiency, and process measures), and the timing of measures (past, present, and future).