Quality System Implementation and Certification
There is no one-size-fits-all, “silver bullet” solution for Organizational Performance Improvement. The Quality Management System and/or Tools used in an organization can depend on many factors: the industry, statutory/regulatory requirements, customer requirements, funding limitations, and even leadership preferences. SBS helps clients explore relevant Quality Management Systems and Tools and choose the best fit for their organization.
More and more, Government and Industry customers alike are requiring the companies they do business with to be ISO-certified. SBS can help your organization understand and implement the processes and practices necessary to be ISO compliant and help prepare your organization for ISO certification audits. ISO certification offers a number of benefits:
- It provides customers and stakeholders with added confidence that your organization can deliver on its promises
- It offers a competitive advantage over companies that are not certified
- It offers additional assurances to regulators that health, safety, and environmental requirements are being met.
Capability Maturity Model Integration (CMMI) is yet another way in which companies can demonstrate to customers and stakeholders that they are capable of delivering on their promises. CMMI helps organizations develop their organizational capabilities by institutionalizing behaviors that drive improved performance. SBS can assess your organizational capability and create a roadmap toward achieving a CMMI appraisal.
For 25 years, organizations of all sizes, across all industries, have been using the Baldrige Performance Excellence Framework and Criteria for Performance Excellence to guide their organizations, improve performance, and get sustainable results. The Baldrige approach focuses on seven key management areas:
- Leadership
- Strategy
- Customers
- Measurement, analysis, and knowledge management
- Workforce
- Operations
- Results
SBS brings experienced Baldrige Examiners to organizations to help them understand and implement the criteria, evaluate performance, assess where opportunities for improvement are most needed, prepare Baldrige Award applications, and prepare for site visits. Our goal is not to help organizations win the Award, but to help them institutionalize a high performance culture and achieve sustainable performance results.
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